As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
Our goal is to see all of our clients and patients on time, and although we can prepare to receive emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible, but our most critical patients must be seen first and may not be seen in the order that they have arrived.
Please let us know if your pet is sneezing, coughing, having vomiting or diarrhea prior to your appointment when possible to allow us to accommodate accordingly and safely.
If your pet is experiencing a condition that needs our immediate care, you pet may be taken straight to an exam room for technician assessment or to our treatment area to begin supportive care with a veterinarian.
When you arrive for your appointment, you will be greeted warmly by members of our reception team who will confirm your mailing address and contact phone numbers. These are important to keep up to date in order for us to stay in general contact with you, receive reminders, and in the unfortunate event of an emergency.
At this time, we ask you to provided any documents in relation to your pet’s history. If you have visited another hospital since your last visit with us, please notify us so we can receive and share history with the other hospital. If you have been asked to bring in a stool or urine sample, please present it to the reception staff who will have it processed by the lab.
For our medium to large canine clients, this is also the time where we will weigh and record their weight using the scale in the waiting room.
While you wait, water is available in our reception area and you may browse our retail and educational areas. Outside, we also have a landscaped area off from our parking lot with a sitting area and a walking path to allow your dogs walk with you and explore while you wait.
We will usher you into an examination room as soon as we have one available in accordance with your scheduled doctor’s appointments. This is when our small canines and felines are weighed on our small animal scales.
For all of our pets that do have a microchip, they will be scanned to confirm it’s number and correct placement. For all of our new patients, they will be scanned to confirm if they have a microchip, it’s placement, and it’s match with provided paperwork. All new pets that are a found or stray animal will be scanned, a pet identification company can be contacted if there is a microchip number.
A veterinarian will meet you, take history and examine your pet, answer your questions and plan further diagnostics or treatment as necessary.
We recommend that you keep a history on your pet, consider it a ‘journal’, document any treatments, changes in health, diet and behavior. This can easily remind you of any questions you may have intended for your veterinarian.
During an annual examination our veterinarian will assess your pets Body Condition Score (BCS) which rates if your pet is underweight, ideal or overweight. The veterinarian will take record of temperature, respiration rate and heart rate. An important part of your pet’s health assessment is their diet and nutritional requirements, your veterinarian will then make a diet recommendation for your pet.
Some of our pets require bloodwork, radiographs, wound cleaning, ear cleaning, nail trims or injections. Most of these procedures are performed by a RVT (Registered Veterinary Technician) and Technician Assistant while you are in the waiting room. You will be reunited with your pet in the waiting room after their treatment is complete.
Some lab samples are processed and completed while your are waiting. If possible, you may consult again with the doctor in the examination room and they may be able to provide you with a diagnosis. Together you will discuss treatment plans including further treatment, prescriptions, provide further educational information and answer routine wellness questions for you. Some diagnostics are shipped to an outside laboratory. When the results are receive by the veterinarian, they will review them and contact you with results. (Another reason why updated contact information at check-in is important at each visit)
If after your pet’s diagnosis requires your pet to be hospitalized, a plan will be made between your and your veterinarian. An estimate of cost will be presented and if consented to, an RVT or a Technician Assistant will bring your pet to our treatment area and prepare to be hospitalized.
We can provide the majority of our patients with their daily medications from our in-hospital pharmacy. Our receptionists will provide you with further medication dosing, educational materials, nutritional information/planning, handle billing and schedule any needed follow up appointments with our veterinarian or technicians
We are excited to meet you and your human and animal family members!