Frequently Asked Questions

Our Hospital

Are you currently taking new clients?

In order to serve the needs of our current clients, we have temporarily suspended acceptance of new clients. At this time we do not know when we will re-open our Hospital to new clients. We suggest checking our website regularly for updates.

What’s the best way to schedule an appointment?

To schedule an appointment, please call our Hospital at (807) 345-3353 and press 0 to speak with a receptionist, who will help you book your pet’s next appointment. Please note that we are currently booking annual exams and vaccinations approximately one month in advance; call ahead to book.

How can I order food or medication for my pet?

For food orders: please visit to order and prepay for your food online. Food can also be purchased over the phone or by walking into our clinic. To ensure we have inventory for all clients, please be advised that orders for 2 or more of the same item must be placed ahead of time and take approximately 5 business days to come in.

For medications: call (807) 345-3353 and leave a message on our medication voicemail. A staff member will return your call within the allotted time period to let you know when your medication is ready for pick up.

Why can't my pet see the same veterinarian/veterinary technician at each visit?

We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergency situations, and vacation schedules all play a role in their availability. Please feel free to ask for a specific veterinarian or veterinary technician when you schedule your appointment, and we will do what we can facilitate your request. If we cannot accommodate your request, rest assured that all of our team members are skilled professionals who look forward to your pet’s visit.

Is it OK to call with questions about my pet's health?

Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime. If we are unable to answer your questions, we may leave a message for the doctor or if required, book an examination.

What if my pet gets sick while you are closed?

An on-call veterinarian is available 24/7 if your pet gets ill while we are closed. Please call Smart.Vet at (807) 789-5148 to have your pet triaged by a licensed RVT. If necessary, the on call veterinarian will be paged to meet you at the clinic.

Please note we do share on-call services with Highview Animal Clinic, and you may be required to go to their clinic for treatment.

I can't make my appointment anymore or need to reschedule. What should I do?

Please call at least 24 hours in advance of your schedule appointment to cancel or reschedule. Failure to reschedule before 24 hours, or no-showing to your appointment, will result in your account being charged a $60+tax no show fee. This fee must be paid before any new appointments can be booked. Please do not leave voicemails or text messages to cancel appointments, as we cannot guarantee they will be seen in time and may result in a no show fee still being applied.

Our Services

What services do you offer? How much do they cost?

We offer a variety of services to our clients, from preventative and regular care such as spay/neuters, vaccinations, and food consultations, to complex surgeries and case management. Please call our clinic for up-to-date pricing information.

Why is my veterinarian referring pet to a specialist?

We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial.

Our veterinarians make every effort to stay current and skilled in many aspects of animal health. However, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. Specialty clinics and university-affiliated referral centres have specialized equipment to perform procedures that are not routinely undertaken by general practitioners. Because we are quite remote, many of our referrals are sent to Southern Ontario and the United States.

Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.

Why should I bring my pet in for regular veterinary visits when he/she is healthy?

When you consider the cost of prevention versus the cost of treating a disease or condition, you’ll find that treatment is often far more expensive. For example, parvovirus treatment can frequently cost 10 times more than a single parvovirus vaccination. When you keep your pet up-to-date on preventive care, you’ll know that your pet won’t have to suffer from a condition that could have been prevented or treated.

Do you perform in-home euthanasia?

At this time, we do not provide in-home euthanasia services. However, we make every effort to make both the pet and their loved ones comfortable during euthanasia on site. This may include providing grief and support resources, allowing you to enter/exit through the side, and giving you time before or after the procedure to say goodbye.

My pet is in need of veterinary care, but he/she is uncomfortable and can’t move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?

We do not provide in-home care or transportation for our patients. If your pet is having mobility issues, please call our Hospital before arriving so that we can assist you in bringing your pet into the facility.

Payments & Pricing

I just received my bill in the mail, how can I pay?

Please drop by the Hospital during regular business hours to pay your bill. You may also call and speak with a receptionist to pay over the phone using a credit card. Invoices are due upon receipt.

Do you offer payment plans?

We offer payment plans through a third party loan service called PetCard.

Petcard offers a simple and affordable way to finance the treatment or product your pet needs and it allows you to get it without delay. The ideal alternative to writing a cheque. Petcard’s veterinary financing programs ensure that you don’t delay the treatment your pet needs due to cost concerns by offering you a variety of financing terms with convenient monthly payments. We will pay your veterinarian in full now and you can repay us in affordable monthly payments.

We do not offer payment plans directly through our Hospital.
PetCard loans must be approved and processed prior to your pet’s surgery or care. Loan acceptance is dependent on a successful credit check and the client providing all necessary documentation. Fees and interest apply.
If you would like to get started, please visit the PetCard website or call and speak with a member of our team.

Do you accept pet insurance?

Yes, we accept a variety of pet insurance plans. Please advise our reception team or your veterinarian if you are making a claim through your pet’s health insurance.

I am on a low income. Is there any funding or relief available to me?

The Farley Foundation may be able to help. Visit to see if you are eligible. Please note that there are per clinic and per pet owner maximums; please get in touch with our Accountant to see if funding is available and to make an application.

Do you take Status Cards?/Do you offer the First Nations Point-of-Sale Rebate?

Yes, we accept Status Cards. Items eligible for the PST Point-of-Sale rebate include retail products and prescription diets/treats. Per the Ministry of Finance, veterinary services are not eligible for the rebate (see link below). The individual presenting the Status Card must be present to claim the rebate. Your full name, registration #, and band # will be recorded for our records.

If you forget to present your Status Card at checkout or believe you are eligible for the Point-of-Sale rebate but did not receive it, you may submit your receipts to the Ministry of Finance directly:

Why does veterinary care cost so much?

The fees you pay for veterinary services take into consideration a number of factors, including the costs to compensate your veterinarian and veterinary team for their professional services and the expenses involved in maintaining the hospital and equipment. When someone decides to adopt a pet, he or she needs to be prepared to include annual veterinary care in the overall cost of owning the pet. Your veterinarian will always obtain your permission prior to performing any care or service to your pet.

Thanks to advances in veterinary medicine, pets are living longer, which means you may be spending more over the lifetime of your pet. However, in general, the annual cost of caring for a pet hasn’t increased much over the past several decades. (Consider how much the costs of many professional services, such as human healthcare, have risen over that same period!) Certain advanced procedures may come at a higher cost, but as the owner, you decide what care you want to provide your pet.

It may seem like you’re paying more for your pet’s care than for your own, but that perception may stem from the fact that you’re paying the entire cost of a service or procedure, rather than a percentage or set fee determined by an insurance company. If you want to save money on your pet’s care, there are several pet insurance plans available. These plans may cover or help keep costs down for many routine veterinary services, prescriptions, medical conditions, and diseases. Third-party payment plans and additional funding may also be available to those who qualify.