COVID-19 Information and Protocols

Effective as of Monday, March 21st, 2022

Mask Requirements

All clients must wear a mask; those who are unable to wear a mask due to an exemption are asked not to enter our facility. Instead, please call 345-3353 once you have arrived for a scheduled appointment or are picking up food or medication. Clients experiencing illness or symptoms of COVID-19 or who have had close contact with a confirmed or probable case of COVID-19, are asked NOT to schedule appointments or should reschedule appointments until their symptoms have improved for at least 24 hours.

Veterinarian Appointments

We will be allowing one owner into the examination room for all appointments booked with veterinarians. Our waiting room is now open; when you arrive, please bring your pet to the front desk to be checked in. You will be asked to wait in the waiting room and when the veterinarian is ready, a team member will escort you and your pet into the examination room. After the appointment, you will be directed back to the reception area to wait for your bill to be processed and make payment.

For appointments and treatments where the owner will not be present (technician appointments) please bring your pet to the front desk for check in. Once checked in, a staff member will retrieve your pet and you will be asked to wait in the waiting room or your vehicle. After treatment is completed, your pet will be returned to you in the waiting area and your bill finalized and paid for.

Our waiting room will be monitored for capacity and we ask that one individual per household wait in our waiting room. At our discretion a staff member may ask you to return to your vehicle and to pay over the phone using a credit card. Please bring a cell phone with you to your appointment if possible. We ask that you not bring children to appointments as exam room space is limited; if you have to bring a child, you will be offered a contactless appointment.

Contactless Appointments

For contactless appointments, please call 345-3353 to be checked in. When instructed to by our staff, you will proceed to the front or side door with your pet. A staff member will retrieve your pet and bring them to the examination room to be examined by their veterinarian. The veterinarian will call you for a medical history and to discuss any medical concerns from the examination. Upon completion of the appointment you will be contacted to obtain a credit card payment over the phone, and to retrieve your pet.

Food/Medication Orders

For food purchases, please go to https://www.myvetstore.ca/northwesternvet to create an account. Once we have approved your account, you may fill in your missing information, add your pet, and order their veterinarian-prescribed food/treats. You will receive an email once your order has been placed.
If you are not able to purchase through MyVetStore, please call 345-3353 and select option 0 to speak with a receptionist. The receptionist will take your order over the phone and advise you when it will be ready for pick-up. Food purchases may also be made on a walk-in basis by visiting our hospital.

For medications, you may call our main line at 345-3353 and leave a message on our Medication voicemail with you and your pet’s information and the medication you would like refilled. We ask that you call at least 72 hours in advance to have the medication prepared for you.

For pick-ups, please proceed to our front desk to have a staff member retrieve your food or medication and, if the order is unpaid, take payment.

In-Room Euthanasia

Euthanasias must be booked in advance by calling our main phone line. At the time of booking, all consent forms will be reviewed, decisions about remains made, and a credit card payment taken over the phone. To facilitate proper sanitation and disinfection practices, we are limited in the number and availability of these appointments. A maximum of two family members can be present with their pet during the euthanasia. These family members are required to wear a medical or cloth mask, covering both their nose and mouth, at all times while inside the hospital. When arriving for euthanasia, please check in with your pet at the front desk; call ahead if you require alternate accommodations.

New Clients

At this time we are not able to take new clients; please call to verify if you have an active account at our Hospital.