COVID-19 Information and Protocols

As of Friday October 1st, our clinic doors will be unlocked and our reception area will be open to the public. Following COVID restrictions, our waiting room’s capacity is 20 people. Masks are mandatory and we ask everyone to maintain appropriate social distancing. We are continuing to allow one person in for appointments with veterinarians and two people in for euthanasias to assist with social distancing in the exam room and reducing congestion in the waiting room. We are looking forward to seeing all our wonderful clients in person!

Effective as of Friday October 1, 2021:

COVID-19 Screening

All clients will be required to self-screen using the posted signage on our front door. All clients must wear a mask; those who are unable to wear a mask due to an exemption will be offered a contactless appointment only. Clients experiencing illness or symptoms of COVID-19, who have travelled outside of Northwestern Ontario in the last 14 days, or who have had close contact with a confirmed or probable case of COVID-19, are asked NOT to schedule appointments until they are cleared by their doctor or local health unit.

Veterinarian Appointments

We will be allowing one owner into the examination room for all appointments booked with veterinarians. Our waiting room is now open; when you arrive, please bring your pet to the front desk to be checked in. You will be asked to wait in the waiting room and when the veterinarian is ready, a team member will escort you and your pet into the examination room. After the appointment, you will be directed back to the reception area to wait for your bill to be processed and make payment.

For appointments and treatments where the owner will not be present (technician appointments) please bring your pet to the front desk for check in. Once checked in, a staff member will retrieve your pet and you will be asked to wait in the waiting room or your vehicle. After treatment is completed, your pet will be returned to you in the waiting area and your bill finalized and paid for.

In line with local health regulations, our waiting room is limited to 20 people at one time. If this limit is exceeded, a staff member may ask you to return to your vehicle and to pay over the phone using a credit card. Please bring a cell phone with you to your appointment if possible.

Contactless Appointments

For contactless appointments, please call our dedicated arrivals phone line posted on the front door. When instructed to by our staff, you will proceed to the front or side door with your pet. A staff member will retrieve your pet and bring them to the examination room to be examined by their veterinarian. The veterinarian will call you for a medical history and to discuss any medical concerns from the examination. Upon completion of the appointment you will be contacted to obtain a credit card payment over the phone, and to retrieve your pet.

Food/Medication Orders

For food purchases, please go to https://www.myvetstore.ca/northwesternvet to create an account. Once we have approved your account, you may fill in your missing information, add your pet, and order their veterinarian-prescribed food/treats. You will receive an email once your order has been placed.
If you are not able to purchase through MyVetStore, please call 345-3353 and select option 0 to speak with a receptionist. The receptionist will take your order over the phone and advise you when it will be ready for pick-up. As of Monday September 27, our Food voicemail is closed and all over-the-phone food orders can be placed direct with our receptionist. Food purchases may also be made on a walk-in basis by visiting our hospital.

For medications, you may call our main line at 345-3353 and leave a message on our Medication voicemail with you and your pet’s information and the medication you would like refilled. We ask that you call at least 72 hours in advance to have the medication prepared for you.

For pick-ups, please proceed to our front desk to have a staff member retrieve your food or medication and, if the order is unpaid, take payment.

Booking Appointments

If your pet is experiencing a medical emergency or needs to be seen as soon as possible, please call our main line at 345-3353 and press option 0 to speak with a receptionist. The receptionist will triage your pet’s condition and determine the best course of action for your pet. In some cases you will be required to call at 7:30am the next day to try to secure a same-day emergency appointment.

For routine exams and services such as annual exams, bloodwork, spays/neuters, and dental procedures, call our main line and leave a message on our Appointment voicemail. A staff member will call you back to book an appointment in the future. Please note that we are currently booking annual exams approximately 3-4 months in advance.

In-Room Euthanasia

We are now allowing clients to be present with their pet for in-room euthanasia. These appointments must be booked in advance by calling our main phone line. At the time of booking, all consent forms will be reviewed, decisions about remains made, and a credit card payment taken over the phone. To facilitate proper sanitation and disinfection practices, we are limited in the number and availability of these appointments. A maximum of two family members can be present with their pet during the euthanasia. These family members are required to wear a medical or cloth mask, covering both their nose and mouth, at all times while inside the hospital. When arriving for euthanasia, please check in with your pet at the front desk; if you require alternate accommodations, please call ahead of time.

New Clients

At this time we are not able to take new clients; please call to verify if you have an active account at our Hospital.